Senior Fraud Prevention Specialist

Kinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with 20 million users worldwide.🌍 We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations. 🎮 At Kinguin, we are committed to innovation and pushing the boundaries of what's possible in gaming. Our team is made up of people from diverse backgrounds and skill sets, all united by their love of gaming and desire to create the best possible platform for our customers. 🚀

If you value having 🧡 Passion, Care & Impact 🧡 in your daily work, you will fit great in our team! You can read more about our values and work here. 

Let's shape the future together and make gaming accessible and inclusive for everyone! 🤜🤛

• Assess and monitor orders and transactions to identify suspicious activity and emerging fraud patterns.

• Create, optimize, and manage fraud prevention rules and account restrictions.

• Handle high-risk cases, escalations, verification-related inquiries, and reports of fraud or abuse.

• Review payment provider flags.

• Support fraud prevention across assigned product categories and contribute to anti-money laundering efforts.

• Collaborate closely with Customer Support, MaM, Products, and the Fraud Response team.

• Mentor and train junior Fraud Prevention Specialists and provide support on anti fraud verification-related matters.

• Participate in weekly FRM meetings and make independent decisions on orders up to €2,000.

• Advanced knowledge of fraud prevention strategies, transaction monitoring, and fraud trend analysis.

• Hands-on experience with fraud prevention platforms, PSP systems, and other risk management tools.

• Strong understanding of fraud-related abuse, financial fraud, and AML prevention.

• Ability to independently manage fraud KPIs, escalations, and complex cases.

• Leadership experience or the ability to mentor and support junior team members.

• Strong communication and stakeholder management skills.

• A high level of ownership, strategic thinking, problem-solving, and process improvement skills.

• Remote work within flexible hours.
• All the tools and equipment necessary to perform your duties.
• Monthly bonus opportunities tied to marketplace results.
• Mental health support platform (Nilo).
• Free English lessons via online platform.
• 50% discount codes for our marketplace
• Seniority bonuses 

1. People interview (45-60 minutes)
2. Interview with the Hiring Manager (30-60 minutes)
3. Feedback + decision