Junior Customer Service Specialist (Weekends)

Kinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with over 18 million customers worldwide. 🌍 We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations. 🎮 At Kinguin, we are committed to innovation and pushing the boundaries of what's possible in gaming. Our team is made up of people from diverse backgrounds and skill sets, all united by their love of gaming and desire to create the best possible platform for our customers. 🚀

If you value having 🧡 Passion, Care & Impact 🧡 in your daily work, you will fit great in our team! You can read more about our values and work here. 

Let's shape the future together and make gaming accessible and inclusive for everyone! 🤜🤛

• Providing high-quality customer service, using the best technologies like Zendesk and Resolution Center (our in-house tool), including AI ChatBots.
• Acknowledging and resolving customer complaints.
• Maintaining a positive, empathetic, and professional attitude.
• Communicating and coordinating with colleagues as necessary.

• Good English communication skills, especially in the written word (B2 level).
• Availability for work in shifts and during weekends (our support is available 24/7, 365 days a year). This time, we are looking for someone who is willing to work at least three weekends per month.
• Strong desire for learning new things.
• Problem-solving aptitude.
• Interest in gaming. 

Not essential, but welcome additions:

• German/French/Spanish/Italian language skills.
• Previous experience in the field of Customer Service (or a related area involving serving customers).
• Transactional/financial verification experience.
• Scripting or web development skills of any level.

• Opportunity to work with teams whose tactics and mindset led us to receive the Global Business Excellence Award and LiveChat 97% Satisfaction Rate.
• Remote work
• Flexibility in contract options.
• Monthly bonus opportunities tied to marketplace results.
• Comprehensive benefit package:
  • Private Medical Healthcare (Enel-med).
  • Life Insurance (PZU) - possibility to take part in a group insurance.
  • Online Benefit Platform (120 points = 120 pln on MyBenefit).
  • Mental Health Platform (Nilo).
  • Sports Card (Multisport).
  • Two 50% discount codes for games every two months.
• Seniority program (yearly discount code, up to 10 additional paid days off, bonus for 2, 5, 10, 15, and 20 years anniversary).

1. English Test
2. People interview (45 minutes)
3. Interview with the Hiring Manager (30-60 minutes)
4. Decision